1 reviews | Active since Aug 2016
poor service I got from Vodacom
<p>I requested a quotation for cancelling my contract phone. The very same day, I paid off the account and submit the documents to them. I was told that it will take 7 days to process my request even today I have not yet get assisted.when I call them it says i have reach calling limit with them and worspart on the 27th September 2016 there was a debit order that went through for the same account.can someone help with this as is frustrating me</p>
My account number is NM051122-9 and cell number ********** 125
My account number is NM051122-9 and cell number ********** 125
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Vodacom
Since you responded by saying consultant will call me regarding my query, please note that I have not yet received any feedback from you.
And if is this how you deal with your customers, bear in mind that il never open contract phone with you. There are other competitors like MTN or Cellc who can give me better service than vodacom.
I was about to buy a new contract phone again but the way you treat your clients, m sorry il never that was the last time in my life.
Dont even bother
Regard
Enge
Good day Vodacom
Since you responded by saying consultant will call me regarding my query, please note that I have not yet received any feedback from you.
And if is this how you deal with your customers, bear in mind that il never open contract phone with you. There are other competitors like MTN or Cellc who can give me better service than vodacom.
I was about to buy a new contract phone again but the way you treat your clients, m sorry il never that was the last time in my life.
Dont even bother
Regard
Enge