Poor service- Home internet

I recently visited your Vodacom repairs centre branch in Canal Walk as I have been struggling with my internet for 3 weeks to a month now.

I took in my router and was advised it would be booked in for repairs and would take about two weeks to repair.

I was not given a loan router in the interim as I was advised they are “ out of stock”. I find this perplexing as I am still required to pay the full billing amount for the month even though I am being inconvenienced by your company and will be without internet for 2 weeks!!

This goes against the contract I signed as the fault is not on my end but that of Vodacom.

Please attend to this urgently. I demand a router or compensation for the 2 weeks I will be without internet due to your lack of service !