Poor Service - Given the run-around by Call Centre

My Fibre has been off since about midnight Thursday evening/Friday morning. I waited all day Friday and Saturday for internet to return. Made phone calls to ***. Was advised that there is a general outage and some 150+ homes were affected. I was told to just wait and be patient. Nothing happened. Saturday evening I phoned *** again and was told that no ticket had been opened. Question: why was a ticket not opened on Friday morning already? I really need an answer on this exceptionally worrisome aspect. Vodacom Fibre staff are either poorly trained or grossly ***********. Following up on Sunday I was met with a surprised result: "oh no sir, it takes 24 to 48 hours after the ticket has been opened before you will receive a response from Vodacom." Really? Still waiting patiently while receiving the mushroom treatment from various Vodacom Call Centre personal. Conclusion: poorly trained staff supported by "non-response" technical staff. What a disastrous combination.