Poor Service - FTTH

on Friday the 13th of October I received a phone call from the Customer Service desk asking whether my Fibre connection has been completed, i inform her yes and she also updates my details as it was incorrect. About an hour later i get another call asking the same thing, when i tell the lady she called me allready she says yes and i told her to call back, I inform her that she even updated my details earlier and she then informs me it looks like a duplication. She then proceeds to cancel the one order.

On Saturday the 14th at around 18H00 i realize my fibre internet connection is down, I proceed to phone the installer who informs me all is ok on their side and i have to call my ISP who happens to be Vodacom. When I contact them a Gentleman assists me and we manually reboot my router but no luck, he informs me he will have to log a call with the technical department. SR171 ********** 96. Sunday morning I phone again as nobody from the technical team contacted me as promissed. 08:24 Sunday morning I again speak to a gentleman and do another manual reboot of the router and again no luck, he tells me he will send another e-mail to the technical standby guys as they do not have contact details for them. I phone the custmer service desk and speak to Valerie who informs me the line has been cancelled I tell her about the incident on Friday and is now informed this the problem as the Modem is linked to both the sales orders. She tells me to resend my application form and she will try and get the line reconnected. I drive to the Clearwater mall and ask one of the Vodacom Shops asistants to please scan and email my form to Valerie. This is done. I try and get hold of Valerie again and speak to a gent by the name of Peter who gets hold of Valerie but they inform me they cant use the form i sent and there is no way of getting my service back-up. Peter tells me he will try and get a hold of his supperior - Siraj as he is on standby to get him to get involved with the back office staff whom he can't contact except for e-mails. No luck. I call again at 12:45 and speak to Peter who says he can't get hold of Siraj as he is not taking his calls nor is he answering his messages. He sends another e-mail. 14:55 another call and another failure. Why have you got supervisors on standby if they do not accept calls? 15:25 one last try and again failure to launch!!!!!

Your service are pathetic! no service over a week-end!!!!