Poor Service from your upgrades department

<p>I contacted your department initially a few months ago to enquire about early upgrades and how this would work. I had to phone three times before someone could give me an answer and have the phone put down on me twice when I asked for more information.</p> <p> </p> <p>Then on Monday the 9th of Jan, I contacted your upgrades department again to do the upgrade. I phoned again and was number 2 in the queue where I waited for 20 minutes and no one picked up my call. I phoned again and was then number 1 in the queue and waited a further 20 minutes before someone eventually picked up.</p> <p><br />I completed the upgrade with one of your consultants and was promised that I would get a call within a day to do the verification process and have the order placed. I contacted again on Tuesday and was told that someone would call me that day. I then contacted your department again on Wed 11th Jan and spoke to your call centre where I was assured someone would contact me that day.</p> <p> </p> <p>I phoned this morning at 8am on Friday the 13th and spoke to your upgrades department where I was assured someone would contact me before 12pm to verify and would could still try get the phone by COB today.</p> <p> </p> <p>I stated that the customer service I was receiving was really poor and that they really need to address this. I then contacted your team again at 12pm since no one had contacted me to verify only to be told that my order had been cancelled with the reason "poor customer service".</p> <p> </p> <p>This then forced me to re-do the verification process (which I have done at least 5 times this week), re-place the order and confirm all numbers. I then also spoke to your call centre manager who did the verification and sent the request again to your verifications department to do the upgrade..</p> <p> </p> <p>It's now 1pm on Friday afternoon and I have spent over 2 hours on the phone with you guys, I have commented on Facebook, I have tried everything I possible can to get my phone upgraded, yet your team continues to fail me.</p> <p> </p> <p>This is truly the worst service I have ever received. I am not asking for special treatment, all I am asking for is that you provide the service that I am paying for...</p>