Poor service from Vodoashop Hatfield

I am extremely frustrated with the service I have received regarding my Samsung Galaxy Tab A9 from Vodashop Hatfield.

This device has been sent in for repairs twice, and on both occasions I was required to pay an excess fee (most recently R696.00, and another amount around November/December 2025). Despite these payments, the tablet has come back with exactly the same issues, which clearly indicates that it was never properly repaired.

What is even more concerning is the lack of communication during the second repair. I only received one call advising that the insurance had approved the repair and that I needed to pay the excess. After that, there were no updates at all. I had to follow up myself, only to be told the device was ready for collection.

I collected the tablet on 23 April 2026, and immediately noticed that the same problems still exist:

* It takes about 2 hours to charge, regardless of the charger used * The battery drains very quickly, even when not in use * There is an abnormal vibration and intermittent sound when charging

This is unacceptable. I cannot continue paying excess fees for what appears to be poor or non-existent repair work.

I am requesting:

* A clear explanation of what repairs were actually done * A proper resolution (either a full repair, replacement, or refund of the excess fees paid) * Accountability for the poor service and lack of communication

This experience has been disappointing and very worrying. I expect this matter to be addressed urgently.