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CvdB
Christo van den Berg

1 reviews | Active since Oct 2017

06 May 2020, 13:30

Poor service from Vodacon online

I opend a new contract with vodacom online was being delivered via Ram couriers just to find out that the ID number is not corresponding with my ID number It is not the first time it has happened last year 2019 I opend 2 new contract with Vodacom online and I had the same problem with the ID numbers not corresponding with each other took me a month or so to sort it out I had to use my time and airtime to sort it out with almost no help from Vodacom Now it happened again really thought that Vodacom would have sorted it out on their side but no why would they as long as you pay them they dont care Cant believe that the service is so pour I am an Vodacom customer for more that 8 years bit that does not matter to them it seems

0
Replies (3)
Vodacom
Vodacom's reply06 May 2020, 14:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CvdB
Christo van den Berg's update06 May 2020, 15:49
Reviewer Update
I really hope that it will help last time I went through 6 or 7 different consultants at the end of the day a guy wish I could remember his name from head office helped me in like 5 to 10 minutes
CvdB
Christo van den Berg's update12 May 2020, 08:55
Reviewer Update
I really cannot believe that Vodacom is like this I really can't last week I wrote an review complaining about there service and they rep**** " We will contact you" guess what I am still waiting for there call
I really thinkn I am going to move over to an another service provider think I must cancel my upgrade and new contract with them and start over some where else
Really disappointed Vodacom