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Deneshnee N
1 reviews | Active since May 2023
08 Jun 2023, 11:03
Poor service from Vodacom/MetroFibre
I am so unhappy with the poor service I have been receiving regarding an indoor installation. The ticket was logged over a month ago with Vodacom, I keep contacting them and all the consultants say the same, that it's been escalated. I have not received an ETA from metro fibre's technicians and this is really frustrating.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2023, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2023, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Deneshnee N's updateReviewer Update
09 Jun 2023, 11:15Hi, no one has called me. Reference number Vodacom: SR***
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Deneshnee N's update09 Jun 2023, 11:15
Reviewer Update
Hi, no one has called me. Reference number Vodacom: SR***