Poor service from Vodacom whilst upgrading 2 business lines.,

Vodacom Business Sales/Upgrades To say that I have received 'below par' service from Vodacom with regards the upgrade of 2 lines, would be an understatement! I began the process of upgrading on the 10th December 2019 and despite having met all the requirements in terms of documentation etc. have still NOT received the phones we requested. We were assured that they would be delivered to us early last week and were away on holiday, therefore providing them with that address. The phones did not arrive and after placing a call to Kaitlyn Singh (the person assisting us from the beginning) she informed me that they would now only arrive on Friday. She indicated that I needed to send her an e-mail with the new address (as we would now be at our home address) which I duly did on Thursday!!! I was able to track the parcel on RAM couriers and saw that the phones arrived in Harrismith on Friday morning (20th December) at 06:42am! Thereafter NO movement! I contacted the courier company RAM this morning to find out what was happening to be told that they still have our first address (holiday address) and did NOT receive the updated address from Vodacom!!! I immediately contacted Kaitlyn Singh at 08:10am and am still awaiting to hear back from her!!!! She acknowledged that she received my email from Thursday last week updating our delivery address but was unable to explain why this information had not reached the courier company. THIS IS INFURIATINGLY POOR SERVICE and I am so disappointed that as long serving customers of Vodacom, this is the level of service delivery we are receiving.