Poor service from Vodacom when cancelling a migration

In February 2021 I upgraded my number *** to a sim only Uchoose Flexi 390 with a discount of R91 and no CLI (R9.99 discount). In June I called in to migrate to an open line (Smart M) cause I wanted to link my Apple watch. But I realized that it was going to be a bad move, since I was going to lose the discounts. Few days later I called in to cancel the migration. The lady who assisted me told me that she is struggling to cancel it since the system is slow. She said her manager will do it. I didn't get any feedback from her on whether it was done or not. I called on the 30th of June to check if the migration has been cancelled. The lady who assisted me said it hasn't been done yet. She was gonna escallate it. I was given a case number ***. In July the Smart M kicked in and I was told that the migration will be reversed at the end of July. End of July I was moved back to UChoose Flexi 390, but now I have been charged a migration fee of R750 (exc VAT), and all the discounts have been removed. I called in at the beginning of August to cancel the contract insurance which was added when the migration was reversed and I requested the agent to reinstate the discounts. He told me that I should call when I have received the invoice, they will write a request to reinstate the discounts and reverse the migration fee. This morning (17 August 2021 at 09:15) I spoke with Mampe. But Mampe was speaking a different tune that the discount cannot be reinstated and migration fee cannot be cancelled. I then told her what I was told at the beginning of August. She then went and spoke with her manager. She came back and told me that they are going to listen to the recordings. I am really surprised that Vodacom Consultants cannot speak in unison. My time is being wasted now calling different agents for the fault from Vodacom side. I am hereby requesting that you cancel the migration fee and reinstate the discounts that I had when I upgraded. It is not my fault that you guys failed to cancel the migration.