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Fabian S
1 reviews | Active since Apr 2012
08 Nov 2023, 16:11
Poor service from Vodacom Upgrades
My data plan *** was upgraded in June/July 2023. The data package allocated was a 20gb plan, however I cannot use the plan as I do not have an LTE router. i have been billed over R200 pm for a data plan that does not work. The agent sent a pocket router instead of an LTE router. I made contact with Vodacom numerous times and eventually the router was picked up by the courier services and i was promised the LTE router once the mobile router is returned. I am waiting for more than 4 weeks for this router whilst Vodacom bills me for a service that is not in use.
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Vodacom's replyOfficial
09 Nov 2023, 07:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2023, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Fabian S's updateReviewer Update
15 Nov 2023, 17:58I have had no feedback since 10 November 2023. A consultant promised to call me back. I have been calling Vodacom since the 13 November -15 November with no resolution. This is pathetic service to say the least. Not one of the consultants can assist and when I request their management involvement - no resolution here as well. They are forcing me to pay more to obtain the LTE home router with a higher data plan. This should of been explained to me initially when their outside agent upgraded my contract. I initially wanted to cancel all 6 lines with Vodacom and the agent promised to assist me. Absolutely terrible service - been paying for a data line that I cannot use.
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Fabian S's update15 Nov 2023, 17:58
Reviewer Update
I have had no feedback since 10 November 2023. A consultant promised to call me back. I have been calling Vodacom since the 13 November -15 November with no resolution. This is pathetic service to say the least. Not one of the consultants can assist and when I request their management involvement - no resolution here as well. They are forcing me to pay more to obtain the LTE home router with a higher data plan. This should of been explained to me initially when their outside agent upgraded my contract. I initially wanted to cancel all 6 lines with Vodacom and the agent promised to assist me. Absolutely terrible service - been paying for a data line that I cannot use.