Poor service from Vodacom Upgrades

I did an upgrade on one of my numbers on 3/12/2019. The upgrade included a Bluetooth controller which I did not receive. I was informed to send an email to ***.

I received a ticket number but it was closed without any contact from this mail or response on the mail.

I responded indicating that the issue is not resolved several times and still the tickets get closed without any contact.

I have made numerous calls to ***4 just to be told that the department is closed. I made a call to them on 20 December but did not get call back as promised. I followed up on 30 December with a call back that they will give me feedback on 31 December - once again I did not receive a CALL BACK.

On 2 January 2020 I made a call to ***4 again with the promise that Garith will phone me back -- But no response!!!