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preggie.nades preggie.nades

1 reviews | Active since Jan 2017

07 Jan 2017, 19:05

Poor Service From Vodacom South Africa

<p>I called in and cancelled my contract with Vodacom for telephone number ********** 719 in November 206 but my surprise in Dec 2016 when I recieved mt statement, I noticed that it was not cancelled. I called again in 14 Dec and enquired why it was not cacelled but I was tolded it was not cancelled. The following are reference numbers to my calls. 1- ********** 286508, 1- ********** 889116. Early in Jan 217 when i received the statement, it idicated notinh was cancelled ain. I called Vodacom again to enquire. they told me that the cancellation was for ********** 202. This was wrong as this was not the request. The reference number is 1- ********** 423346.</p> <p> </p> <p>I expect to be credited by Vodacom from the 1st time I cancelled the contract for ********** 719 to be cancelled which was in early November 2016.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2017, 22:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team