Poor service from Vodacom South Africa

<p>Hello Peter,</p> <p>During November 2016, I received a call from one of Vodacom South Africa’s sales agents , I believe his name is Anwaarn. He informed me that, he is going to offer me a special package which is going to save me money. My sceptical response was, “how so?” He told me, I’ve been a loyal customer etc. – typical sob story …</p> <p>This package was to have entailed a free, 3G, Wi-Fi router and a consolidation of all my data usage, in such way that it is going to cost me less than my current contract. At the time I had my smart phone and a 3G ****le under contract with them, so, saving on my contract sounded so good since we are trying to cut back on our expenses.</p> <p>I was sceptical and asked for a confirmation that the conversation is being recorded and that it really will cost me less than at the moment and it was confirmed. So, I agreed to the offer under those terms.</p> <p>The router was delivered a couple of days later by courier and this was the only time I have signed for anything.</p> <p>When we checked the bank statements on, we found that we are being charged additionally for the 3G Wi-Fi router and are therefore paying more than we have been promised.</p> <p>Fortunately I never used the router as I have had no reason to do so and to my mind, the SIM card has not even been activated.</p> <p>We queried the matter with their franchise I Port Elizabeth and they suggested I phone Vodacom Direct. We were informed that since I have not used the data on the router’s SIM yet, that Vodacom must take the router back and reimburse us with the monies the deducted from our account.</p> <p> I tried to phone Vodacom Direct but what a useless exercise that was. The first selection I made from the choices on their “electronic curtain” brought me to a person who told me I am at the wrong department and he gave me another number to select from the curtain. Again I was told I am at the wrong department … I put the phone down as it was no good for my blood pressure to continue.</p> <p>The sad thing is, we have these marvellous technologies at our disposal but honest, one on one, human service has flown out of the window and I am stuck with something useless to me which is costing and have virtually no way of reaching the responsible person / persons, to put things right.</p> <p>Best regards.</p> <p>Pieter du Plessis.</p>