Poor Service From Vodacom Solutions Department

<p>On 12 Jan I requested a copy of my upgrade document, I was told it will take 2-3 business days. On Tuesday this week I called to follow up, I was told that it was not allocated and it was escalated and the agent said she will call me back in an hour, 5 hours later I called to follow up as I didnt receive any call and was told that it is not allocated and the agent got it allocated, on Wednesday I followed up again and was told it was not allocated, the agent put me on hold for a long time and was told that it was now allocated and that I must send them an email with a copy of my ID and say why I want a copy of the upgrade document and it will be emailed to me by the end of the day ans she will call me at the end of the day to confirm if i received it, still nothing and no call, yesterday I called following up in the morning and it was escalated, I still received nothing, now I called and spoke to Ruben asking to speak to the Manager but he did not want to put me through, he said he will get the Manager to call me, I asked him to check on the status in the mean time and he advises me that it is not allocated, I told him 3 people told me they allocated how can it not be allocated, again I asked for the Manager and he says that the Manager is on a call, I told him we were on the call for a long time how can she still be on a call and asked for a Supervisor, he put me on hold, I waited 10 minutes with out him picking up and I ended the call. </p> <p> </p> <p>How hard is it to get a copy of an upgrade document???????</p> <p> </p> <p>I spoke to so many people and all promised to call me back but no one called. it's about an hour since I spoke to Ruben, he did not bother returning the call after having me on hold for so long and I ended the call, the Manager also has not called me, I wonder if she even got the message to call me.</p> <p> </p>