Poor Service From Vodacom / Samsung Galaxy Watch

We have troubles with a Vodacom franchise in Centurion.

My wife upgraded her contract with Vodacom and decided to take a watch with the upgrade.

The upgrade was done on October 24 2022, we booked the watch in for the 1st time on 31 October 2022 job number ***5 - the reason for the booking is the battery does not last for longer than 8 hours. Received the watch back on 2 November 2022 after the software was updated.

2nd book in date 23 November 2022 job number ***9 for the same reason as per 1st booking l. Received the watch back on 7 December 2022, after the software was updated.

3rd book in date 21 December 2022 job number ***3 for the same reason as the 1st time. Received the watch back on 20 January 2023, after the battery was replaced.

4th book in date 23 January 2023 job number ***4. The reason for taking the watch back for the 4th time battery does not last for more than 30min and gives an error message battery to hot and will shut down.

The device in question is a Samsung galaxy 4 watch Model number R885FZSAXFA ,

How many times do we need to bring the device in for repair or replacement of parts? The watch has spent more time at Vodacom in the repairs shop than on my wife's arm.

This is unacceptable and poor, poor service from Vodacom.