POOR SERVICE FROM VODACOM REPAIRS

POOR SERVICE BY VODACOM REPAIRS

Good day

The torch(and flashlight) of my Samsung Galaxy A72 stopped working and since the phone was still under warrantee, Chatz(***en Ntuli Street) in Middelburg agreed on 24 March 2023 to take it in the following day and send it in for repairs.. I was told it would take more or less 2 weeks.

After hearing nothing from Chatz or Vodacom, I started to follow up on 14 April. I was told delays could have been caused by the long weekend.

I then started to follow up nearly daily. The assistant at the shop asked me to follow up with the repair division of Vodacom directly, since they accomplished nothing. I started to do so and received feedback from Vodacom on 18 April where they acknowledged receival of my complaint.

On 19 April I received an e-mail where they stated that spares needed to have my device repaired were on back order and they would come back to me.

On 21 April an e-mail informed me that repairs on my device was completed and it was awaiting to go through the quality assurance before being sent back to the store. They said the store would advise me when to collect the phone.

I went to Chatz several times, but they assured me they haven't received my phone back yet.

I contacted Customer Care and they did some following up since Vodacom Repairs never answers their phone. I then contacted Vodacom Repairs again on 2 May, with the assistance of Customer Care, because Repairs never answer their phone. They assured me the phone was back at Chats.

After calling Chatz on 2 May, they confirmed they received my phone, but the Torch(flashlight) was still not working. All Vodacom did, was to replace the screen. My A72 screen was flawless with a brand new screen protector on it when I gave it to Chatz. I had absolutely no other problem with my phone, except for the torch not working.....

Chatz then agreed to send my phone back to repairs.....

It is now 7 Weeks later and VODACOM haven't delivered any service to me ... I only experienced lots of frustration, numerous calls, many visits to Chatz and a few communications to Customer Care.

Any reason to be happy with VODACOM...? Any reason to recommend Vodacom to friends? NO

Regards

Ria Backer