Poor Service from Vodacom registered agent Mondeor Mobile

I was hounded to take a new data contract and to upgrade by consultant Charlotte from Mondeor Mobile (a registered agent for Vodacom). I agreed to an amount of R329 for data and a plug in router B315 LTE. What was delivered was a different router (which to this day does not work with my Vodacom sim) and my contract was changed to R349. I am now battling for more than 2 weeks to get some answers from Mondeor Mobile (Vodacom registered agent?).

I have been to Vodacom to try the router and they confirmed that it does not work with their sims either and that it might be network locked.

My dispute lodged came back in favour of Mondeor Mobile, yet they confirm that the consultant quoted me R329 with the B315 LTE router and that the dispute is actually in my favour. Back to the investigating team for another 4 days... Dispute now ruled in my favour... I have spent hours contacting them and they promise to come back to me but never do.

Each consultant promises me something different. After agreeing to refund me the different on the quoted package and giving me money to purchase the correct router (as I will be paying for it in the contract for the next 24 months anyway!). They now want to give me R600 for the router. I cannot even purchase this router second hand for that amount.

Do not EVER do business with this company. You will be disappointed and sent from pillar to post.