Poor service from Vodacom porting

Worst customer service received from Vodacom with regards to port/in to them. It’s been 6 days and all they can tell me is that there is an error and they need to send the same e-mail they’ve been sending since Sunday to try get the port in completed. Really disappointed as they were the network I was trying to switch to. Will need to find a new one that is serious about helping customers.