ZB
ZACHARIAS B
1 reviews | Active since Feb 2016
11 Mar 2021, 07:15
POOR SERVICE FROM VODACOM ONLINE AGENTS
Took almost 45 minutes to terminate a month to month service. Agent was only interested in selling me a another service contract, was constantly put on hold, had to constantly repeat cellphone number to be terminated. After a lot of frustration I was informed service will be cancelled and will receive e-mail to that effect , ??? STILL WAITING
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Vodacom's replyOfficial
11 Mar 2021, 08:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2021, 08:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team