Poor Service from Vodacom Online

Raising a Complaint.

I App**** online for new contract on Sunday 30 September for a Samsung Galaxy S8 in which a telephone number from telkom was ported. I Stipulated that I wanted to add Comprehensive insurance at R150 and product to be delivered to 33 Richefond Circle, Ridgeside, Umhlanga. Was contacted on Monday 1 October. Details were confirmed and the deal went to confirmations. Confirmations contacted me on Tuesday 2 October. I was informed that the insurance did not pull through. Deal was sent back to online applications. I contacted online applications on Tuesday 2 October and was then told that the device would need to be delivered first and I would have to contact insurance department within 7 days of receiving the device in order to request for insurance. Deal was sent back to confirmations. On Wednesday 3 October, confirmations contacted me and advised that the insurance had been loaded to the contract and I did not need to phone insurance department any more. The deal was accepted and went for delivery. Please note that I had stipulated that my device is to be delivered to 33 Richefond Circle, Ridgeside, Umhlanga. On Thursday, RAM Couriers contacted me to find out if anybody was at home at 165 Boeren Street Vryheid 3100 where they could deliver the device. I am extremely angry that this device was delivered to an address that is approximately 320km from my specified delivery address. I vocalized my unhappiness to the courier as well as to the online applications department. I told both the online department and the courier that the device needs to be delivered to 33 Richefond Circle, Ridgeside, Umhlanga. Online applications communicated same to the couriers. It is now Friday 5 October. I contacted the online applications at 11:30 for feedback regarding my device and was told that the device was dispatched yesterday 4 October to the correct address, however they could not tell me where the device is. I was told that Sharice would phone be back after she has confirmed with the couriers where the device is. It is now 13:30. I have not had any feedback from Vodacom online applications or the couriers and I have not received my device as of yet. I am bringing this to your attention now as I expect to receive my device before the end of today. If it were not for the incompetence of the various departments handling my application, and the conflicting information communicated to me, as well as the device being dispatched to an incorrect address, I could have received it as early as Wednesday 3 October. Vodacom Online Applications has told me today that RAM is wanting to dispatch this device on Monday 8 October. This is absolutely unacceptable. I have never experienced poor service such as what I have received in trying to take out this deal. It should not take over a week of taking out a contract for a phone to be delivered. Sort this out, I want my device by the end of TODAY 5 OCTOBER 2018!