AM
Addie M
1 reviews | Active since Jun 2019
28 Jun 2019, 07:35
Poor service from vodacom northgate
I went to vodacom shop(Northgate) to get a new contract . when i go there the agents were pushing customers towards getting LG phone deals. I told the agent to do an application for a samsung S10 and was told the approval will go through in 4-24 hours. I have been trying to call them since that day to find out about the status of the application , every time i call i get told that they will get back to me in 5 to 10 minutes and noone ever got back to me. I went to re-apply at a different vodacom shop and was told that the application was cancelled without my consent. This level of pathetic customer service is totally disheartening
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Vodacom's replyOfficial
28 Jun 2019, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jul 2019, 13:19Dear Addie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Vodacom's reply01 Jul 2019, 13:19
Official
Dear Addie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Upgrades Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)