AP
Andre P

1 reviews | Active since Jul 2021

14 Jul 2021, 13:51

POOR SERVICE FROM - VODACOM , NO SERVICE FROM VODACOM

PATHETIC SERVICE FROM VODACOM

I have been a VODACOM customer (contract) for 20 plus years. I stay ON A FARM in GEELHOUTBOOM , GEORGE , WESTERN CAPE

The VODACOM reception here ON MY FARM IS VERY GOOD.

We decided to get WIFI - Home internet and i went to VODACOM for help. It currently cost R25 per GIG (using my phone as a HOTSPOT) It works but is VERY expensive if we watch Netflix.

I can get a deal from Vodacom (200 Gig data and a router for R500 ..... BUT ....... VODACOM refuses to give it to me .........

BECAUSE I DON'T HAVE A STREET NAME ADRESS (REMEBER I STAY ON A FARM)

Their COMPUTER SYSTEM DOES NOT ALLOW FOR A FARMER (WITH NO STREET NAME ADRESS TO GET HOME INTERNET FROM VODACOM) even though :

1. I am a CONTRACT CUSTOMER OF VODACOM FOR 20 PLUS YEARS 2. Vodacom works (HAS SIGNAL) PERFECTLY WHERE I STAY .

i PHONED THEM - NO HELP , WENT TO A VODACOM SHOP -- NO HELP I SENT A EMAIL ---- NO HELP

HOW IS THAT FOR --- NON SERVICE.

ANDRE DU PREEZ ***

0
Replies (1)
Vodacom
Vodacom's reply14 Jul 2021, 14:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team