Poor service from Vodacom insurance

I have been waiting for more than a week now to receive feedback from Vodacom insurance on my insurance query. My phone is has been send for repairs, but due to a issue with insurance it cannot be repair. I have been calling vodacom everyday to receive feedback and have not recieved any feedback from them. I called last week Thursday and they advise by close of business on Thursday they will send me a email with feedback on my insurance. To date I have still not recieved the email