Poor service from Vodacom for my home internet 20 mbs wifi

If there was n minus 50 for rating, i wouldve rate them -50, really really poor service. My home internet that i have with them is the 20 mbs home internet wifi, and since 14 December 2024, i struggle with them to get it sorted, as my wifi isnt working and get like 0.90 mbs everyday and cant stream tv or connect my phone, ive spoke to 20 different people and the answer i get is that they logged a ticket with back office and the technician will phone me, guess what they never phoned me, and when i phone again to follow up, they said oh the ticket was closed as the technician did phone, and guess where they phoned to, to the wifi router's sim number, even though i told them that number is the wifi router sim number, and how thick must they be, as i did give my cell number as the alternative number to phone me on with an outcome, and till today no one phoned me.

So i paid every month now for a service since December 2024 that i didnt get. Also when i phone customer service, they told me the tower is off and there is also no 4g, and then the other service provider told me that here is no coverage in my area, so clearly they dont know whats going on, and are unable to assist me, but my wifi was working in my area since then till decemeber 2024 and now its not.

Vodacom, i cant pay for a service i dont get, and im not happy with your service. Please terminate my contract on your behalf, as its a 36 months contract and cant pay for something i dont get a service from.

Terrible, terrible service, will never get any product from them again in my life. Its 10 February 2025 and till today no ONE let me know or my wifi isnt even working. Even got a new router from Vodacom repairs last year November and it was working like it used to worked.