Poor service from vodacom fibre services

I been struggling for the passed 3 weeks tp switch from a 20/20 line to the promotion that their door to door consultant advertised. Ove spoken to 8 or 9 of vodacoms consultants to get my line re activated for the passed week some informing me of order number just to find out that no new sales order had been created. My daughter has online university classes and weve spent so much money this past week just to ensure that she does not fall behind. Im very disgusted with service im getting. Im still waiting on their expert agent Sibo to contact me but im just getting the run around. All the consultant ive spoken to say we understand your frustration but none of them can actually do something to assist me. I was just told that i must apply for a new sales order but the saloffice is closed. REALLY BAD SERVICE