Poor service from Vodacom Fibre department

Vodacom fibre department is hogwash. I app**** for their service in December 2019 and in a week installation was done by a third party but could not activate it because the connection box outside was not working which is a clear indication that Vodacom is monitoring and maintaining their infrastructure. Fast forward, a month and a half later the service is still not activated and each time I call their customer service I get a well-rehe****d speech about the matter being escalated and nothing happened. Last week I called and told them if the service is not activated by the end of the week I'm canceling and suddenly I get a call from them without any apology what so ever instead they tell make an excuse about me being away and promised to send someone over to my house which did not happen and no one has bothered to explain the reason. To be honest I gave them 1 out of 5 but the 1 is for the third party they sent to come and install the equipment.