ES
Estelle S
1 reviews | Active since Oct 2019
05 Nov 2021, 18:30
Poor service from Vodacom Fibre Customer care
After logging multiple calls still to this date have not been helped. We ordered Vodacom Fibre with backup data sim. The ****le was not delivered before or during the installation. I have called ***, logged calls, everytime a different person with a different excuse or reason why its not been delivered. Worst service i ever got from Vodacom. Now when the line is down we dont have any internet.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2021, 08:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 08:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Estelle S's updateReviewer Update
09 Nov 2021, 11:14What do you mean service restored? I did not complain about the fibre being off? I just want my ****le to be delivered, or i want to cancel the fibre and move to another service provider.
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Estelle S's update09 Nov 2021, 11:14
Reviewer Update
What do you mean service restored? I did not complain about the fibre being off? I just want my ****le to be delivered, or i want to cancel the fibre and move to another service provider.