NVdM
Nico Van der Merwe
1 reviews | Active since Oct 2022
06 Oct 2022, 15:54
Poor service from Vodacom fibre
Vodacom and Vodacom fibre service is pathetic!!!! Last month I was billed incorrectly and had debit orders that failed and then I found that I was being charged for 2 fibre lines. After a month of fighting I received my refund. I was also told that the fibre of my old house will be canceled but it wasnt. They canceled the wrong fibre. Every time I phone its 30 min on the phone. My wife cant work from my house because there is no internet. No This is pathetic Today they lost a customer with 10 years loyal service.
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Replies (2)
Vodacom's replyOfficial
07 Oct 2022, 09:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2022, 09:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NVdM
Nico Van der Merwe's updateReviewer Update
07 Oct 2022, 11:24Investigate?
What is there to Investigate?
I was wrongfully billed. I didnt get any service regarding a debit order that failed. What about my petrol that is being wasted because my wife cant work from home due to the *********** people at vodacom canceling the wrong adress fibre???
Im curious how are you planning to fix this?
What about my time fighting to get my own money back??? I spent hours on the phone but still you ask me to give you time?
Whats the time frame... let me guess...24 to 48 hours like all your *********** people has been telling me since the 3rd of September.....
What is there to Investigate?
I was wrongfully billed. I didnt get any service regarding a debit order that failed. What about my petrol that is being wasted because my wife cant work from home due to the *********** people at vodacom canceling the wrong adress fibre???
Im curious how are you planning to fix this?
What about my time fighting to get my own money back??? I spent hours on the phone but still you ask me to give you time?
Whats the time frame... let me guess...24 to 48 hours like all your *********** people has been telling me since the 3rd of September.....
NVdM
Nico Van der Merwe's update07 Oct 2022, 11:24
Reviewer Update
Investigate?
What is there to Investigate?
I was wrongfully billed. I didnt get any service regarding a debit order that failed. What about my petrol that is being wasted because my wife cant work from home due to the *********** people at vodacom canceling the wrong adress fibre???
Im curious how are you planning to fix this?
What about my time fighting to get my own money back??? I spent hours on the phone but still you ask me to give you time?
Whats the time frame... let me guess...24 to 48 hours like all your *********** people has been telling me since the 3rd of September.....
What is there to Investigate?
I was wrongfully billed. I didnt get any service regarding a debit order that failed. What about my petrol that is being wasted because my wife cant work from home due to the *********** people at vodacom canceling the wrong adress fibre???
Im curious how are you planning to fix this?
What about my time fighting to get my own money back??? I spent hours on the phone but still you ask me to give you time?
Whats the time frame... let me guess...24 to 48 hours like all your *********** people has been telling me since the 3rd of September.....