Poor Service from Vodacom Fibre

I have been without fibre since Friday 10th February 2023 from around 10:30am. I called in around 21:30 and was told its an area outage and would be resolved in 48hrs. Then I called Saturday night and was told that it would be working by morning, SR***,, then I call Sunday morning at 11am as its well past 48hrs and I am told the needs to be assigned which will take 24hrs then I must wait 72hrs for a technician. In all this time an issue no1 has contacted me. My wife and I both work from home and she is studying online and has missed her course as well as lost income since Friday. This is pathetic service for a loyal customer, I have been patient but I am still getting the run around to get a service that I pay for! Further more wen I spoke to the agent today she informed me that the agent who provided me with the reference SR*** had **** to me as they cannot tell me my service would resume by the morning. Is it ok for customers to be **** too? It is now 4 days later , no responses , no calls , no ETA

Pathetic