Poor service from VODACOM FIBRE

Struggling more than 2 weeks to have my fibre relocated to new address....after the compulsary 30 day period as per VODACOM..after they gave wrong address to VUMATEL .... waiting more than 2 days to activate LTE ****le as interim service...person by the name of Bongani promised ownership and constant feedback and updates...struggling to get hold of him...doesnt answer any calls or respond to SMS's...REALLY REALLY annoyed with them and do not get any help or action from them.