Poor service from Vodacom Fibre💩

So I moved from one apartment to another in the same complex and as normal I logged in a call to change addresses/apartment with my internet provider. The internet provider also did their part in relaying the call to Vodacom to cancel the service for the previous apartment and come install at the new one (this exchanges happened on the second week of July)

Last night I got an email from Vodacom confirming the cancellation of my previous service from my old apartment (effective from 01 September) their first email since I logged in the call.

I called the Vodacom Fibre line last night with the thought that they’ll assist me but instead I was dismissed and told that they only communicate with the internet provider and not me.

It’s a pity my Complex only permits Vodacom to install fibre and am subjected to stand this **** 💩 of service.

For those who want fast and responsive internet provider, please stay away from Vodacom Fibre please they’re useless and clueless charlatans in the fibre business!!!