Poor service from Vodacom fibre

Subject: FORMAL COMPLAINT & ESCALATION – Fibre Order 17 December – No Service After 29 Days

Dear Vodacom Fibre Escalations,

I am submitting this as a formal complaint regarding my fibre order placed on 17 December 2025.

I have contacted your fibre call centre repeatedly and every time I am told:

“Your ticket has been logged.”

Yet, as of 15 January 2026, I still have no fibre service, no installation date and no communication whatsoever.

This matter has now been outstanding for almost 30 days. Logging tickets without resolving the issue is not acceptable service.

Order details: • Order date: 17 December 2025 • Account / Reference number: (SO*** - 601053) • Installation address: 20 Schubart Street,Creacky Pine Estate,Melody,Hartbee****rtdam

I hereby request the following within 48 hours of receipt of this email:

Written confirmation of the exact reason for the delay. A confirmed installation date and time.

Direct contact from a supervisor or escalation agent. If this matter is not resolved immediately, I will proceed with: Lodging a complaint with ICASA. Cancelling the order with full refund of any fees paid. Taking the matter further through consumer protection channels

I expect a response today. Regards,

Dewald Kotze ***