Poor service from Vodacom fibre

Absolutely shocked at the poor poor level of service from Vodacom. They call the hell out of you when they want you to upgrade, sign up for a new contract etc etc etc - but when you are sitting with no fibre for a week and are calling to get it resolved does anyone want to talk to you? No. Except for a lovely guy named Zane who has tried to assist and assured me fibre bu this evening. Do I have fibre? Nope. Appalled.