Poor service from vodacom fibre

Since we had vodacom fiber installed in October 2020 we have not had 1 day of stable 100/100 Fiber. we have phoned , emailed and no response to solve the problem or send out a tech . Sent another email that states that if its not rectified within 48 hours canceling the contract. Sick and tired of this ass licking the whole time. Come debit order date they take your money regardless .If you don't pay you get blacklisted but they don't need to provide what the contract says. That's pretty much ****************.

Helge Rommetvedt <***> 7:11 AM (5 hours ago) to ***

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Due to numerously requested that a tech be send out to 93 Pretorius street Geduld Springs, via mobile phone, email I have even went to Vodacom shop at springs mall requesting that a tech be sent out to move the modem to another room and install a modem in the Granny flat, but every time I have phone in the excuse was or they don't new or some one was assign , or they didn't replay back because the tech said they will be in contact with you or the tech was canceled due to rain or they promised that they has escalated it as high priority, and one of the managers will be in contact with you, till to day we have not receive the new modem or no tech has come out to rectify the existing modem or fiber.

Please cancel the fiber Kind regards Mrs Rommetvedt

On Fri, 12 Feb 2021, 12:29 <***> wrote:

Vodacom: Service request SR*** created SR Number SR*** Abstract Re: Installation Follow Up Opened 12-02-2021 12:29:18 PM Dear Mr. Rommetvedt

Your Vodacom Fiber service request has been logged with customer care:

Ref Number:

SR***

Service Request Opened on:

12/02/2021 12:29:18

Service Request Summary:

Re: Installation Follow Up

We will contact you to confirm the service request and to discuss any further information required. We will then update you when the status of the service request changes.

If you need any assistance, please phone customer care on ***, anytime of the day. Please have your reference number ready.

© 2019 Vodacom (Pty) Ltd. Registered in South Africa | Contact us To manage your contact details click on: Contact Self-Service This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link http://www.vodacom.co.za/vodacom/terms/terms-and-conditions Service Request,2-HIEI3NK,VSFA NCIS Fibre eMail Response - SR Submit

---------- Forwarded message ---------- From: Helge Rommetvedt <***> To: Aviwe Mazonda <***> Cc: <***> Bcc: Date: Fri, 12 Feb 2021 12:29:09 +0200 Subject: Re: Installation Follow Up Good day I'm asking and phoning for 3 weeks but no replay from Vodacom, spoke to Nhoko this morning as well again asking for a tech to come out, if I don't get a tech out to day I will cancel the existing fibre contract with Vodacom and go to another provider as Vodacom doesn't want to assistant and the service are not up to standard

Mrs Rommetvedt

On Wed, 10 Feb 2021, 17:20 Helge Rommetvedt <***> wrote: No, I haven't heard anything yet.

And are still waiting I think this is ********* and unprofessional for Vodacom to let a customer fait so long for any response

I'm on the brink of canceling the existing contract with Vodacom due to the fact of no communication and no service received according to the contract as the existing Roger and fiber are not according to standards as we has asked humorously for help and still no replay I'm paying for a 20 mb line and we don't receive it that's way we asked for another Roger to beinstolled and move the existing on to another room. But Vodacom does not want to help solve the problem , please see the test result done now.

Kind regards Mrs.Rommetvedt

On Wed, 10 Feb 2021, 16:29 Aviwe Mazonda <***> wrote: Good Day

No one contacted you today?. Because their last communication they stated that they will be inContact with the client.

Regards

Vodacom

From: Helge Rommetvedt <***> Sent: Wednesday, February 10, 2021 1:18 PM To: Aviwe Mazonda <***> Subject: Re: Installation Follow Up Still waiting feedback on when Vodacom will be here. Kind regards Mrs Rommetvedt ***

On Tue, 09 Feb 2021, 16:51 Helge Rommetvedt <***> wrote: Seeing that's jets almost 17:00 are they still on the way or are they planning to come tomorrow and please advise the time when they will be here.

Kind regards Mrs Rommetvedt ***

On Tue, 09 Feb 2021, 16:47 Helge Rommetvedt <***> wrote: Thank you for the feedback.

On Tue, 09 Feb 2021, 16:21 Aviwe Mazonda <***> wrote: Good Day

The Installation team approved that scheduling for today, they advised that they will be in touch when coming through to the Premises. They also advised that they were scheduled from 13:00 to 17:00 today.

Thanks for your Patience.

Regards Vodacom