CS
Christo S
1 reviews | Active since Dec 2009
26 Sept 2019, 16:10
Poor service from Vodacom fibre
I signed up for a 100mb, Uncapped, 24 month, fibre contract through Vodacom 4U. They installed the fibre in August and while they were still at my home I tested it and noticed it is not the correct line speed. (20mb). I notified the installer who assured me it will be corrected. I've contacted Vodacom4U multiple times during Aug and Sept and everytime I get the same answer. They will follow it up. I've noticed that there are 2 fibre contracts on my name, while I only app**** and signed for one. The 20(400Gb)&100 are separate, but I can not change to the 100mb as the modem is locked in. Please correct this fault as this was not the contract I signed for or cancel everything. Thank you.
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Vodacom's replyOfficial
27 Sept 2019, 07:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2019, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Oct 2019, 13:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply14 Oct 2019, 13:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team