FE
Ferdie E

1 reviews | Active since Aug 2015

10 Aug 2020, 22:06

Poor service from vodacom fibre

So 2 months ago i decided that its time for an upgrade on my 50/50 fibre line.I contact vodacom fibre and within 2 days its upgraded problem is that since i have upgraded i have not had 1 day of stable 100/100 Fibre.i have phoned,i have emailed and no response on my problem. Sent another email that states that if its not rectified within 48 hours im canceling the contract.Sick and tired of this ass licking the whole time.Come debit order date they take your money regardless.If you dont pay you get blacklisted but they dont need to provide what the contract says.Thats pretty much ****************

0
Replies (2)
Vodacom
Vodacom's reply11 Aug 2020, 07:03
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
FE
Ferdie E's update14 Aug 2020, 11:27
Reviewer Update
Still no contact.....