Poor service from vodacom Fibre

Good day

i have a prepaid fibre line with vodacom fibre. I purchased 200gigs for r309.00 on the 30 of december and to this day i have not have my data loaded. They advised that they will escalate the issue but nothing was ever escalated. I have a service request logged SR*** which was logged on the 5th of January, today is the 11th of January with no update of when the data will be loaded. I have been told by a manager that the fibre prepaid line does have issues and its not their fault that i do not qualify for postpaid line. I am extremely dissatisified with the service i have recieved. I have been experiencing this issue fi=or more than 3 months. Vodacom has been a big inconvenience to me as i work from home and i have been unable to work for more than a week now.