Poor service from Vodacom Fiber

It is now 10:30 and I still did not receive any feedback, this is unacceptable. I want my router today. No one can tell me what's going on and I think I called enough to follow up. End of the month, taking my money is no problem but when it comes to service delivery you are pathetic. Please deliver my router today. or I want a refund for the time that I did not have access to fiber.

So I was called yesterday by the team working with the Hello Peter complains at 11:48. Nothing happened since then. I have not received and update nothing. I do not understand how hard it is to put a router in a bag, give to Ram and have it delivered. Am I going to receive this router or not. This is the worst service ever I can believe I have to fight like this. PATHETIC!!!!!! On Wednesday I spoke to one for the consultants and he said he will stay in contact with me and even gave me his email address. I have sent him and email and he didnt even bother to reply. ***,za

*** Vodacom. Why is it so hard for anyone to call me and tell me whats going on. I called in again, the lady who assisted doesnt sound like she is interested in what I have to say and keeps on talking about the team leader. When I asked to talk to the team leader myself they said he will call me back. I have heard that same line for more than a week now and no one calls back. WHAT IS THE PROBLEM??? Now they want to test my line again and this was done last week already. Why do it now again. Thats not what I am asking for. I was approved to get a new router and there is so much stories. I really feel like I need to cancel this service and take my business ells where where they actually value their clients.

Still Vodacom has not yet come back to me. I spoke to one of the service team leaders on Friday and he said he will call me back in 45min. I am still waiting. This morning, I got an email stating the router request query has been closed. Guess what, I never received a new router. I called in and the lady said that nowhere on my request does it say that I am getting a new Router. I called vodacom so many times to follow up on this request. I have the emails of approval for the new router just to be told I am not getting one. I EXPECTO SOMEONE TO GO AN PULL ALL MY CALLS, HEAR WHAT IVE BEN TOLD AND GIVE ME MY NEW ROUTER. I really think I am going to cancel this service as VODACOM really do not care about customer care. What is going on with VODACOM. Why is no one coming back to me? Why do I give to keep calling and getting different stories each time? I really don't know what to do anymore.
PLEASE CAN SOMEONE DO THEIR JOB AND REPLY?????

I received a call yesterday 05/02/2024 and the consultant asked me if I have received my Router. I answered no and she advised she will follow up. Again I did not receive any feedback. The feedback provided on my Hello Peter is a normal generated reply and not addressing the issue. How should I be happy with the following reply?

Good day

Kindly note that your query is currently being addressed by the relevant department who will advise accordingly.

Vodacom Consumer Website Team

I NEED FEEDBACK AS WE ARE QUICKLY GOING FOR 3 WEEKS WITH NO ACCESS TO INTERNET.
Can it really be that hard to send a router?