CB
Christiaan B
1 reviews | Active since May 2024
18 May 2024, 18:37
Poor service from Vodacom Fiber
I am extremely frustrated with Vodacom Fiber. I have requested a line relocation in March, the installation only happened on the 16th of May. Unfortunately, the line is still not active on the 18th of May. Meanwhile I have to pay the contract every month, but I do not get the service.I have made multiple calls but, never receive feedback from Vodacom. The process they use is extremely customer unfriendly. I will not be using them in the future again.
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Vodacom's replyOfficial
19 May 2024, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 May 2024, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CB
Christiaan B's updateReviewer Update
22 May 2024, 08:09It is now the 22nd of May, this problem is still not resolved. I am fed up with contacting Vodacom to follow up on this, I am still not getting feedback from them. This has now gone on for too long, I think I will be canceling this line along with 2 more mobile contracts I have with Vodacom. Any service required from Vodacom besides new business is always a hassle in my experience. I do not recommened using Vodacom Fiber for installation, activation or relocation.
CB
Christiaan B's update22 May 2024, 08:09
Reviewer Update
It is now the 22nd of May, this problem is still not resolved. I am fed up with contacting Vodacom to follow up on this, I am still not getting feedback from them. This has now gone on for too long, I think I will be canceling this line along with 2 more mobile contracts I have with Vodacom. Any service required from Vodacom besides new business is always a hassle in my experience. I do not recommened using Vodacom Fiber for installation, activation or relocation.