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Willie R

1 reviews | Active since Aug 2020

17 Aug 2020, 15:38

Poor service from Vodacom Fiber.

After waiting 10 months for fiber installation, it was finally completed on Friday 14 August. "1 to 24 hours for activation"... When I phoned again on Saturday, same story... "It will be sent to our back department"... Today, the first operator placed me on hold for 48 minutes... The second operator told me that the router was not activated and it will take another 24 to 48 hours... 3 Days later and the wi-fi is still not working!!! Not cool Vodacom Fiber!

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2020, 16:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team