Poor service from Vodacom Festival Mall 😞

I went to Vodacom Festival Mall on the 19th of December 2025 for a new phone contract. Unfortunately, Kasilda (sales lady at vodacom) gave me a damaged device. I returned it back to them on monday, 23rd/12/25. They checked it and booked it for repair . I was told that the new device will be ordered for me . Surprisingly, I received sms's from Vodacom repair center. That's when I texted Kasilda and told her that I don't want the phone to be repaired as you have confirmed that it was a factory fault , I needed a new device otherwise you will have to cancel the contract.

Her response on whatsapp was she can't do the cancellation as I've agreed to take a contract. She then immediately blocked me . Last week I phoned the store directly, to speak to the manager. She told me that she was aware of the problem and an order was made. I should come on Monday 5/01/26.

I couldn't make it on Monday and phoned the manager to inform her . She said Tuesday is also fine. On Tuesday I went to the store , unfortunately they ordered the wrong device . The manager promised to deliver the device yesterday ( Wednesday), even now I am still waiting !

No communication from her and they have already deducted money from my account for this contract . I am not happy at all . I will never recommend anyone to you guys. Your service is pathetic 😒 !!