Poor service from Vodacom

In December 2022, I accidentally switched the payments of my our accounts. I paid my account with my wife's amount and my wife's account with my amount. On 9 January'23 I realized my mistake and contacted Vodacom service center. I explained to the lady what happened and she said I must sent an email to the "pop" email address explaining what was going on. Which, I did. After a week I enquired about the accounts and was then told to re-send the mail with attachments of the proof of payments of the accounts and again the explanation of what happened, which I did immediately. Nothing was done. On 8 February'23 we went into our local Voda shop to try and follow that route. The agent placed a query on both our accounts. He said that Vodacom will sort it out for us shortly because he escalated the matter for attention. On 15 February'23 we still haven't heard from Vodacom. We went back to the same Voda Shop, just to find out the query on my wife's account was closed out and the query on my account had no action. This is unacceptable.... Can we have assistance in this matter ASAP?