RN
Rina N
1 reviews | Active since Sept 2022
12 Sept 2022, 11:56
Poor Service from Vodacom
I was contacted for an upgrade. Requested for them to give me a fibre package instead of Extra data which will be more money in their pockets. Kept on telling me i can only do it once my contract is finished in December 2022. Been a customer with Vodacom over 15 years and they cant assist me with a simple thing like this. Will not continue using them after my contracts are finished.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Sept 2022, 12:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Sept 2022, 12:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RN
Rina N's updateReviewer Update
13 Sept 2022, 13:29Still no one from Vodacom has contacted me ??
RN
Rina N's update13 Sept 2022, 13:29
Reviewer Update
Still no one from Vodacom has contacted me ??
RN
Rina N's updateReviewer Update
15 Sept 2022, 10:05Obviously this company don't care that I have listed them under Hello Peter and they don't worry that they will loose a long standing customer. Definitely cancelling my contracts with them when it is due and I wont recommend them to anyone. Pathetic service!!!
RN
Rina N's update15 Sept 2022, 10:05
Reviewer Update
Obviously this company don't care that I have listed them under Hello Peter and they don't worry that they will loose a long standing customer. Definitely cancelling my contracts with them when it is due and I wont recommend them to anyone. Pathetic service!!!