MB
Melanie B
1 reviews | Active since Mar 2021
05 Mar 2021, 15:02
Poor Service from Vodacom
We have been trying to have a Vodacom data contract cancelled. We have been receiving NO service from Vodacom. We first time we phoned was on the 15th December 2020 until today this contract has still not been cancelled. We have phoned twice in the last week and nothing is being done. We have been promised that someone will contact us and no one has contacted us. This is really ridiculous.
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Vodacom's replyOfficial
06 Mar 2021, 10:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2021, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Melanie B's updateReviewer Update
08 Mar 2021, 07:56Please advice when someone will phone us as we still haven't hear from anyone. We phoned Vodacom again on Friday afternoon as always promises are made but still no info regarding contract that has been cancelled
MB
Melanie B's update08 Mar 2021, 07:56
Reviewer Update
Please advice when someone will phone us as we still haven't hear from anyone. We phoned Vodacom again on Friday afternoon as always promises are made but still no info regarding contract that has been cancelled