Poor service from Vodacom ***** Dispute Dept.

Item: Vodacom
Rating: 1
Author: Thabsile K

I am so frustrated with Vodacom on how they handled my ***** disputes. I am still being billed for a handset that I did not apply for and yet when I call them they don't resolve this issue. Their ***** dispute department promised to call me back and they did not. I am gatvol of Vodacom and I am no going to renew any existing contracts with them

Helpful (0)

Replies (3)

Vodacom's replyOfficial

02 Aug 2023, 10:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Aug 2023, 10:31

Official

Thabsile K's updateReviewer Update

02 Aug 2023, 16:24

Unfortunately my query has not been resolved!! Now I owe you guys R16954. 64!!! Is this6a joke or what?

Thabsile K's update02 Aug 2023, 16:24

Reviewer Update

Unfortunately my query has not been resolved!! Now I owe you guys R16954. 64!!! Is this6a joke or what?

Thabsile K's updateReviewer Update

02 Aug 2023, 16:31

Your ***** dispute unit is really not helping. You call and there is no response!!!

Thabsile K's update02 Aug 2023, 16:31

Reviewer Update

Your ***** dispute unit is really not helping. You call and there is no response!!!