LL
LANCE L
1 reviews | Active since May 2013
08 Jul 2022, 09:17
Poor Service from Vodacom
Really getting Poor service from Vodacom, We pay a big amount every month with no hassle but for months now we logged a call regarding our connection and we are getting no ware, poor speeds connection drops..... Please can you fix your connection or refund us for time and money lost because of your poor service
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jul 2022, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LL
LANCE L's updateReviewer Update
11 Jul 2022, 07:58Still no call... after I was notified that someone is going to call me......
LL
LANCE L's update11 Jul 2022, 07:58
Reviewer Update
Still no call... after I was notified that someone is going to call me......
LL
LANCE L's updateReviewer Update
13 Jul 2022, 15:54To this day Vodacom still after empty promise and empty promise has still not resolved our ongoing internet issues. I cannot understand why they simply don't get this issue resolved when they know what the problem is-why does it need to take so LONG?
LL
LANCE L's update13 Jul 2022, 15:54
Reviewer Update
To this day Vodacom still after empty promise and empty promise has still not resolved our ongoing internet issues. I cannot understand why they simply don't get this issue resolved when they know what the problem is-why does it need to take so LONG?
LL
LANCE L's updateReviewer Update
20 Jul 2022, 09:20Thank You for your feedback and yes you are correct the Fiber Support team did make contact with us and actually manage to find the reason for our pour internet speeds which have been happening for over a year and a half! However they have still NOT remedied the issue and were supposed to come back to fix the problem, so our internet remains intermittent On/Off and the speeds that we get are way below what we are paying for when we do get internet. So I would very much appreciate it if The Fiber Support Team could come back to sight and repair the fault which they themselves have identified-this would be very much welcome.
LL
LANCE L's update20 Jul 2022, 09:20
Reviewer Update
Thank You for your feedback and yes you are correct the Fiber Support team did make contact with us and actually manage to find the reason for our pour internet speeds which have been happening for over a year and a half! However they have still NOT remedied the issue and were supposed to come back to fix the problem, so our internet remains intermittent On/Off and the speeds that we get are way below what we are paying for when we do get internet. So I would very much appreciate it if The Fiber Support Team could come back to sight and repair the fault which they themselves have identified-this would be very much welcome.
LL
LANCE L's updateReviewer Update
16 Aug 2022, 10:50Well it's now been a year and a half that Vodacom has been trying to sort all of the above issues out and to date we still sit with exactly the same problem. Little to NO internet connection which we pay over R 8000-00 a month for. Everyone knows what the problem is but no one from Vodacom wants to fix it- Disgusting Service to say the least-NEVER USE VODACOM is my message to all of you!
LL
LANCE L's update16 Aug 2022, 10:50
Reviewer Update
Well it's now been a year and a half that Vodacom has been trying to sort all of the above issues out and to date we still sit with exactly the same problem. Little to NO internet connection which we pay over R 8000-00 a month for. Everyone knows what the problem is but no one from Vodacom wants to fix it- Disgusting Service to say the least-NEVER USE VODACOM is my message to all of you!