Poor service from Vodacom

Item: Vodacom
Rating: 1
Author: Johan B

Vodacom added Data package to a contract without my concent. After phoning the call was not resolved and no feedback in 9 days. My premium increased and to get this sorted is not possible it seems. You always have to hold about 30 minutes and more to speak to someone at Vodacom1-

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Replies (1)

Vodacom's replyOfficial

01 Apr 2020, 10:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Apr 2020, 10:01

Official