MF
Mujahied F
1 reviews | Active since Sept 2020
09 Sept 2020, 18:07
Poor service from Vodacom
6 weeks ago i called the callcentre to cancel to of my contracts. I was then advised that a 3rd account was also still open, since aug 2018. This was for a router, which i returned after a few days. For 2 years i was paying for something which was returned. Vodacom has it on their system that it was returned, yet kept charging me. To date, i have called regularly regarding this and the call centre is not helpful at all. Also, my other 2 contracts were not cancelled as requested. I have spoken to a few ops andno help, no solution. Vodacom services are terrible.
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Vodacom's replyOfficial
10 Sept 2020, 07:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2020, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MF
Mujahied F's updateReviewer Update
11 Sept 2020, 17:11To this moment, no one Vodacom has called me regarding this matter. I received an sms stating that my request has been closed, still no solution and my request has not been closed.
Absolutely pathetic Vodacom
Absolutely pathetic Vodacom
MF
Mujahied F's update11 Sept 2020, 17:11
Reviewer Update
To this moment, no one Vodacom has called me regarding this matter. I received an sms stating that my request has been closed, still no solution and my request has not been closed.
Absolutely pathetic Vodacom
Absolutely pathetic Vodacom