Poor service from VODACOM customer care

Took out a new contract and was told my phone would be delivered in the next 72 hours. $ days later I got an SMS from Vodacom saying my phone had been delivere and thanks for choosing SA/s best service provider. I haventgot the phone. After three calls to Customer Care two of which were fruitless as they couldnt verify me as the custoome as I could not tell them how much data I had in my contract despite answering at least 5 other personal questions. The third star consultant tried to track my phone and said she had sent an e-mail to the courier SKYnet and she would phone me back,

STILL NO PHONE or Phone call! This from the best service provider in SA